The Impact of Fintech Implementation on Financial Inclusion in Jembrak Village, Semarang Regency

Abstract

This study examines how fintech deployment affects financial inclusion in Jembrak Village, Semarang Regency. Participatory observation, in-depth interviews, focused group discussions, and document analysis were employed in the qualitative case study research. Jembrak Village had poor financial inclusion before fintech adoption, but access to and use of financial services increased significantly afterward. Fintech has improved access, transaction costs, financial literacy, and financial services reach. Fintech acceptance depends on perceived utility, simplicity of use, trust, social impact, technological infrastructure, and government assistance. These findings enable holistic and collaborative solutions to maximize fintech's impact on financial inclusion in Jembrak Village. The study confirms previous findings that fintech can improve financial inclusion in underprivileged communities. Considering rural areas' demands, digital financial rules and practices should be more inclusive and sustainable. It adds to the literature on fintech and financial inclusion in rural Indonesia.