E-Service and Features on Banking Customer Satisfaction in the Tangerang City Area. International Journal of Management Analytics (IJMA), [S. l.], v. 2, n. 1, p. 35–54, 2024. Disponível em: https://penerbitjurnalinternasional.com/index.php/ijma/article/view/676.. Acesso em: 24 oct. 2025.